Recently I had to do some Research & Development into a pre-built chat system using Windows Live Messenger for a client who wanted to offer Live Chat Support on their new website, and stumbled across this gem: The Windows Live Messenger IM Control.
Just 2 lines of code on your webpage and you would find an iframe which allows users to log into their own Windows Live Messenger account, (or just type their name!) to begin a live chat with you. Everything from the users end is done through the iframe, whilst you can chat through your Windows Live Messenger application, as you normally would if you were chatting to someone on your contact list.
Of course there are a few settings you have to change, but all the instructions can be found here.
I myself was quite thrilled at this point of what you could achieve, when we (Gareth and I) realised that if you are a support team; you would probably want more than one person to be able to recieve messages from the IM Control, but with how Windows Live Messenger is set up at the moment, this isn't possible.
This is where Windows Live Messenger 2009 Beta 2 comes in. With the next release of Windows Live (no release date yet specified), you will be able to log into the same account in multiple accounts. Hence fixing our problem: If your support team were all signed into the same account, the messages sent from the IM control will appear on all of their computers. Of course this comes with a slight catch, if you do something to the chat on one computer, this change would be replicated on every computer that is signed into the account e.g if you were to close a conversation window on one computer, this would happen across all the other computers.
So if you were looking for a quick and easy live chat, 'straight out of the box', then this is extremely cool indeed! :)
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